Come to find out on the day of the original appointment, whoever listened to my message decided it would be best if they didn't reschedule and just kept the appointment. Instead, I left a message saying I'd like to reschedule the appointment. Naturally, no one picked up the phone despite trying several times throughout the day. Before the third appointment, I tried to call in to get it rescheduled (no one would be home, so the side and back of the outside of the house would be inaccessible-pointless for them to make a visit). I gave them a shot to try to fight back some pest issues outside that were beginning to creep to the inside of the house. I can't believe the absolute lack of communication and professionalism within this company. Emily provided guidance on waiting period and how treatment is activated, which was helpful based on my pet having to be let out after treatment. Emily provided a thorough treatment to the inside and outside of my home, coordinated with Louis for additional treatment for carpenter ants based off my termite treatment, and followed up with answers to questions. Thank you Louis and Moxie for another well performed service!Įmily was professional and very thorough. Louis was extra informative on the way termites target the bait stations before the house. Louis introduced himself, explained his process, and provided an overview of the services provided. Louis was very professional, courteous and informative. Great job! With smiles too! We love the smiles! Definitely use Moxie for your pest control needs! Safe for kiddos and pets! The trainee, Elizabeth, was also super professional! With several kiddos and a pet in our home, I’m usually a bit stressed with all the traffic at our home while having service provided with this team, I was completely relaxed and the service was performed equally efficiently and effectively. In addition to general quarterly service we signed up for, we had several wasp nests and we are grateful the Moxie team got everything cleared. I was on the fence whether to continue with Moxie, but it is because of this young man that I will continue to be a customer. I was so very pleased with his job performance. He cares for his customers, and it shows. His customer service is close to perfection. He did not just hear me, he listened to me and focused on the areas I pointed out to help me resolve my pest issues. The young man who serviced my home is Sam Garcia from Moxie Pest Control, and I need to inform his supervisors that he is a hard working employee.
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